Transport on deadline for ehailing operators to convert permits to ehailing operating licences

The National Department of Transport (NDoT) has reitarated that 180 days clock is ticking, since the 12th of September 2025, for ehailing operators to convert their charter permits and meter taxi operating licences to ehailing operating licences.

This comes in the wake of a concern regarding a snail’s pace of ehailing platform companies and individuals registering their platforms with the National Public Transport Regulator - an entity of the Department. The Department has therefore urged all providers of e-hailing platforms working with e-hailing operators to register their digital platforms with the National Public Transport Regulator (NPTR), as a matter of priority. Without a registered app no operator will be able to convert to ehailing operating licence or apply for a new ehailing operating licence. This means after 180 days, those who have not converted will automatically become illegal operators.

The National Land Transport Amendment Act, 2009 (Act No. 5 of 2009), along with Regulations, requires e-hailing platform providers to register their digital applications with the NDoT through the NPTR. Providers who are not registered with the NPTR will not appear in the databases maintained by the provincial regulators in the nine provinces. Consequently, this will impact e-hailing operators seeking to apply for an operating license at the provincial level using their digital platforms.

According to the Department’s ehailing Standard Operating Procedure (SOP), applications should be submitted using Form 9A, which can be obtained from the Department’s website (www.transport.gov.za) under the NPTR link. Applications can be submitted in person, via email, by post. The application fee is R5,000.00 (five thousand rand) for a period of 7 years.

Additional details regarding the registration process for e-hailing app providers and contact details for the NPTR office are as follows: 012 3093752/ 3093237/ 3093024 email: NPTR@dot.gov.za The Department, through the NPTR. is set to convene a stakeholder engagement forum with platform companies regarding this matter.

Enquiries:
National Spokesperson
Collen Msibi
Cell: 066 476 9015

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